Cancellation & Refund Policy
This policy explains cancellations and refund reviews for service work where planning, development time and third-party expenses may already have value before a final website is launched.
1. Purpose
This policy explains the general treatment of cancellations, deposits, milestone payments, completed work and refund requests for Demeric Forge web development services. A project-specific written agreement may contain more specific terms and will control for that engagement where applicable.
2. Cancellation before substantive work begins
If a client cancels before substantive development begins, Demeric Forge may review planning, discovery, account setup, research, reserved production time and third-party costs already incurred. Any refundable balance, if one exists, is determined after those items are considered.
3. Cancellation after work begins
Once work has started, fees associated with completed work, approved milestones, development time already used, purchased third-party items, reserved production capacity and non-recoverable expenses are generally not refundable. Remaining unearned amounts may be reviewed according to the written project terms.
4. Deposits
A deposit may be required to schedule or begin a project. A deposit is not automatically refundable merely because a client later changes business direction, platform preference, design preference or internal priorities. The project document should state any project-specific deposit terms.
5. Milestone payments
Milestone payments correspond to defined stages of work. Once a milestone has been completed or approved, the related payment generally reflects work already performed. Reversal of an approved milestone does not automatically create a right to refund.
6. Third-party costs
Domains, hosting, paid themes, plugins, applications, licenses, software subscriptions, stock assets and other third-party charges are governed by the relevant provider's policies and may be non-refundable.
7. Client delay or inactivity
If required content, approvals, access or feedback are not provided for an extended period, a project may be rescheduled or placed on hold. Restarting an inactive project may require a revised timeline or updated estimate if availability, platform requirements or project conditions have changed.
8. Completed and delivered work
Completed work delivered in accordance with the agreed scope is generally not refundable solely because the client later decides not to use the website, changes branding, changes platforms, closes the business or chooses another provider.
9. Service issues
If a client believes work materially differs from the agreed scope, the issue should be raised promptly with specific details. Demeric Forge may review the project record, approved requirements, revisions and delivered work before determining whether correction, additional work or another resolution is appropriate.
10. Requesting a review
A cancellation or refund request should identify the project, the requested cancellation date, the specific amount or work being disputed, and the reason for the request. Demeric Forge will review the request against project documents, work completed, payments received and non-recoverable costs.
EMAIL: build@demericforge.com
ADDRESS: 626 West Main Street, Louisville, KY 40202
PHONE: +1 385 967 7546